Thursday, 20 August 2015

New OscarHost support portal launched for OSCAR EMR users

We're excited to announce the launch of our new support portal! More details can be found below.

New support portal is live!

Our brand new help centre is ready to go, full of useful information to make sure our users know the ins and outs of OSCAR. The portal is quickly and easily accessible through the "Help" link in the top right corner of our users' schedule screen or by going to help.oscarhost.ca.

This new portal will provide OscarHost users with a one-stop shop for help with common issues and frequently asked questions. It also collects various demonstrations videos, training videos, and other resources relevant to our users in one handy spot.

The Community Forums section provides users with a place to discuss OSCAR functionality, as well as OscarHost-specific topics. The forums are a great way to connect with colleagues and fellow OSCAR users while also giving us an easy way to see what is important to our clients.

In order to post a new topic, users will need to log in to the forum. This can be done using a social media account or by making an account on the forum itself. Support tickets can be created and sent to us directly through the help portal as well. A status update will be available for any tickets created.

If you have any questions or feedback regarding the new support centre, please let us know by contacting us!