Thursday, 30 April 2015

Monday, 20 April 2015

Success with Online Booking

Since launching MyHealthAccess.ca in November 2014 we are regularly asked by our users what are some strategies that they can use that will allow them to have the most success with an online booking program. Below are a number of different strategies to get patients to sign-up on their own which are a) easy to do b) high impact c) provide continuous booking stimulation to patients.

1. CHANGE YOUR PHONE MESSAGE
Of all the things you can do to get your online patient booking program jump-started the most important  and effective thing you can do is change your phone message to tell patients to go to MyHealthAccess.ca to book appointments. Patients are currently calling in to book many appointments and putting MyHealthAccess right in the middle of their normal booking path is the biggest thing you can do to change their behavior. A sample message could go something like this:

"Thank you for calling 123 clinic. If you would like to book an appointment with one of our doctors please hang-up and go to www.MyHealthAccess.ca. To continue and speak with a receptionist please press 0."

For an even  greater reponse change your on-hold message to go something like this:

"All of our staff are currently unavailable. If you would like to book an appointment at your leisure please hang up and connect with us online at www.MyHealthAccess.ca"

2. PUT YOUR BUTTON ON YOUR WEBSITE
On your MyHealthAccess clinic dashboard is a small html code snippet that will put a book online button on your website which will direct users to a sign-up/login page that is branded for your specific clinic. This will make it easy for any of your more tech-savvy patients to find your online booking information and get started.

3. TURN ON NOTIFICATIONS FOR ALL APPOINTMENTS
We recently released a great new feature for MyHealthAccess which will allow automated appointment notifications for all patients in your EMR. This means that patients will get emails from MyHealthAccess before all of their appointments which will contain information on their appointment so they show up on time as well as information about how to connect with your clinic online. This provides an on-going stimulus for your patients to begin using the web to streamline their communications with your clinic.

If you have any tactics that have worked well for you in your practice please let us know! 


Thursday, 16 April 2015

OSCAR-CON 2015 details and our WestCoast Midwives client profile | OscarHost blog

OSCAR-CON 2015 is here! And so is our newest client profile on WestCoast Midwives. Find out more about who, what, when, and where below!

OSCAR-CON 2015

That time of year is here again! Are you ready for OSCAR-CON 2015?

The annual BC OSCAR User Group and OCUS Meeting will be held in Vancouver onMay 8th and 9th this year. This event will be a full two-day user conference that will cover OSCAR-related updates, discussions about new features in OSCAR, workshops, and more. The Paetzold Auditorium on the first floor of the Jim Pattison Pavilion South at Vancouver General Hospital will be hosting the event.

Registration for the event is now open. For updates on the agenda and information on how to register, please check oscarcanada.org.

We hope to see you there!

Introducing WestCoast Midwives

WestCoast Midwives is a teaching practice that began in 2001 in Victoria, BC. The team focuses on providing quality, compassionate pregnancy care in a comfortable and homey environment.

Kim Millar Lewis started the practice after many years of experience around the world as a nurse in maternity units and a midwife. Since establishing WestCoast Midwives, the clinic has grown into a teaching site for the Island Medical Program and the Family Practice Residency Program. The practice often takes in midwifery students to work alongside the midwives and doulas.

WestCoast Midwives adopted the OSCAR EMR system in 2009. One of the staff's favourite things about using OSCAR is the fact that the clinic is 100% paper-free. Being able to access patient files any time, any where, and from any device is another benefit that Kim and the other midwives in the office greatly appreciate.

Eventually, the WestCoast Midwives hope their healthcare region will use more systems that can connect with EMRs like OSCAR so that reports and files can be sent directly to and from the office quickly. Kim also hopes that new features will be built to cater directly to midwives and their practices as some aspects differ greatly from those in a general practice setting.

While their practice is quite small, the ladies at WestCoast Midwives keep things fun. They have annual events and retreats that help them connect to one another and to their practice and they also host a yearly Garden Party for their clients and their children.

Thank you for your continued support, Kim and WestCoast Midwives!